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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chad

June 9, 2024

5  out of  5 rating by Chad
"Great agent and saved a ton"
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M. Lowe

April 15, 2024

5  out of  5 rating by M. Lowe
"Always helpful and polite."
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K D

March 19, 2024

5  out of  5 rating by K D
"Very friendly, quick to respond and provide quotes. Thank you!"
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Vanessa Mundie

January 20, 2024

2  out of  5 rating by Vanessa Mundie
"The quote was higher than the one I was offered in Richmond area"
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Carrie Burns

December 13, 2023

5  out of  5 rating by Carrie Burns
"After receiving little to no response from my previous SF agent, I switched to Nathan. I reached out with questions via email and Tyler/Taylor called me back, the same day. She answered ALL my questions with wonderful explanations. She even went above & beyond by helping me DMV recommendations. That's what I call great customer service!!"
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Erin Billingsley

November 15, 2023

5  out of  5 rating by Erin Billingsley
"Everyone at this agency is so helpful and nice. Tyler was great and put me in touch with Courtney for new auto and HO policies. Courtney was responsive and informative. I met with both Courtney and Nathan to go over my coverages and did not feel pressured to make any of his suggested changes. I'm looking forward to having a local agent and working with a group of people that care about keeping my business."
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Jo Griffith

November 8, 2023

5  out of  5 rating by Jo Griffith
"Nathan and his staff have always been exceedingly prompt, courteous and knowledgeable - all the staff, but Tyler in particular! I would highly recommend this company."
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David Curle

November 3, 2023

5  out of  5 rating by David Curle
"Nathan and his staff have been on top of my many insurance needs since day one they are professional friendly and very timely when working on my insurance needs"
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Emily Hebner

October 31, 2023

5  out of  5 rating by Emily Hebner
"Working with Nathan’s team has been a delight! I spoke with Courtney yesterday after getting an online quote over the weekend. I bungled the quote and only one of my cars was submitted to Nathan’s team. When I called her I was discombobulated and worried that the quote would be considerably higher than I thought, and that I would have a break in coverage. (I had already cancelled my current insurance.) Courtney was kind and patient and *so* reassuring. She patiently explained what went wrong and reassured me that she was figuring it out. In the past we have been insured by a large company without individual representatives. The contrast in service is considerable and so appreciated. Thank you, Courtney!"
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Kyle Dyson

October 31, 2023

5  out of  5 rating by Kyle Dyson
"Recently got a great quote from Courtney. She is an outstanding employee and amazing at helping you understand everything you need or want to know about insurance."
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Josh

October 31, 2023

5  out of  5 rating by Josh
"Complete honestly and amazing transparency was happy and excitesd with the amazing job Michelle Anderson and the team did getting my homeowners and cars bundled, hope to be dealing with them and only them from years to come 😁 thankyou all again whole heartedly!"
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Sara Staubs

October 19, 2023

5  out of  5 rating by Sara Staubs
"Courtney was SO helpful. I have used State Farm for years but I haven't looked at my policy in a while. I called with a couple questions about my coverage, and Courtney was able to answer every single one and more. She is very knowledgeable when it comes to insurance, and she truly has the customers best interest at heart."
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Michael Colvin

October 11, 2023

5  out of  5 rating by Michael Colvin
"Highly recommend State Farm in Louisa. Courtney is amazing and very helpful."
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Kimberly Houchens

October 11, 2023

5  out of  5 rating by Kimberly Houchens
"I switched to State Farm insurance because I was doing an insurance comparison for better rates, best decision! Tyler from Nathan Castello in Louisa is AWESOME, there for any questions or concerns and just very helpful! I would recommend them to anyone!"
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STill Alive

October 9, 2023

5  out of  5 rating by STill Alive
"I called to get a quote for my first auto policy and Courtney was very helpful in explaining what the coverage meant and helped me find a few discounts for young drivers that saved me a lot of money"
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Darwin Maring

October 7, 2023

1  out of  5 rating by Darwin Maring
"Im Having a hard time getting responses from this office. I moved my policy to this office years ago and Brian was always responsive and even came when we had a house problem. If things do not change before 27 Sep 2020 I'm moving my account to a new agent."
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Abby Conner

October 6, 2023

5  out of  5 rating by Abby Conner
"I called in for a quote, and they were very helpful. Amazing price as well."
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Stacey Castello

September 23, 2023

5  out of  5 rating by Stacey Castello
"Nathan and his staff have always taken phenomenal care of us! They are promptly responsive and proactive in ensuring we are benefiting the most from the services they provide. The genuine nature with which he and his team interact with us is such a welcomed change from agents we’ve had in the past is so welcomed!"
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Robert Graves

September 6, 2023

2  out of  5 rating by Robert Graves
"Nice people hence the 2 stars. We bought a new vehicle July 1st. After a few weeks, I called to see where the bill was. They blamed it on Corporate being behind. The next week, I got a call asking what the Vin# was on the new vehicle. Obviously they submitted the wrong one. On Friday August 31 we got a refund from State Farm for overcharging us. The next day our policy arrived and low and behold, there was no collision insurance on our new car that my wife had driven around for two months. We called State Farm and they said I had to call the agent. Monday was a holiday and my agent decided to take Tuesday off so of course my wife wouldn't drive the car. Today is Wednesday and because of their fear of COVID, they're working from home this week. I called an agent in Culpeper and had everything switched to their office."
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J Jones

February 15, 2023

5  out of  5 rating by J Jones
"I was looking around to get a life policy. Looked around at many different options. So with the help from agent Michelle I was able to meet with Nathan Castello and secure my policy. Great job team."
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Jayden Nicholas

February 14, 2023

5  out of  5 rating by Jayden Nicholas
"Very friendly and helpful!"
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Vicki Shanklin

February 14, 2023

5  out of  5 rating by Vicki Shanklin
"I had the pleasure of working with Michelle at this office. She was absolutely delightful to work with, so helpful and pleasant. It was a stressful time as we were buying a house and needed a quote. She made it less stressful by delivering superior customer service which was very much appreciated!"
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Brown Trout

February 14, 2023

5  out of  5 rating by Brown Trout
"Very nice people and gave me a good quote!"
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Fatima Watson

February 14, 2023

5  out of  5 rating by Fatima Watson
"Courtney is amazing. I went in to request a quote so I could compare it to my current policy with another company. By the time I left my appointment, I knew more about my insurance policy than I ever thought possible and my monthly rates were almost 1/2 what I was paying before."
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Kaci Elmore

January 13, 2023

5  out of  5 rating by Kaci Elmore
"Great insurance and Courtney was extremely helpful and knowledgeable in explaining my options, the process, and helping me with my policy!"